Customer support

Contact AETHELCORE

Choose the channel that fits your question. Include the relevant order or product reference so support can review the correct record.

Email

Best for order records, payment references, shipping questions, and COA documents.

Best for a short availability or order-status question. Verify the official handle before sharing order details.

Open the support window for product, warehouse, account, or order questions.

Send only the information needed to identify the request.

1Order code or payment reference for an existing order.
2Product name, package type, quantity, and warehouse route for availability questions.
3A clear description of the issue and any visible error message.
4For damaged delivery, keep the packaging and attach clear photos when requested.

Never send wallet seed phrases, private keys, passwords, or full card details. Support will not ask for them.